Oatey.in is owned and operated by Plant Essentials Private Limited, which acts as the data controller of your personal data. We are committed to handling your information responsibly, transparently, and in accordance with applicable data protection laws.

By using Oatey.in, you acknowledge that you have read and understood this Privacy Policy and agree to the way we collect, use, and protect your personal data.


2.1 Information We Collect

We collect information in two ways:

Device Information
When you visit Oatey.in, we automatically collect certain technical and usage information, such as:

  • Browser type and version

  • IP address

  • Time zone

  • Cookies installed on your device

  • Pages or products you view

  • Websites or search terms that referred you to our site

  • Information about how you interact with the site

Personal Data You Provide
You may provide personal data voluntarily when you:

  • Place an order

  • Create an account

  • Subscribe to our newsletter

  • Please fill out a form or contact us

This data may include your name, email, phone number, billing and shipping address, city, organisation details, and limited payment-related information processed via secure payment gateways.


2.2 How and Why We Use Your Data

We process your data to:

  • Operate, maintain, and improve Oatey.in

  • Process orders, payments, and deliveries

  • Communicate with you regarding orders, queries, or support

  • Send you newsletters and marketing communication where you have consented or where permitted by law

  • Personalise your experience and understand user behaviour

  • Detect and prevent fraud or misuse

  • Comply with legal and regulatory obligations

Automatically collected Device Information is mainly used in an aggregated form for security and analytics.


2.3 Legal Basis for Processing

For European residents, we process personal data based on:

  • Performance of a contract, for example when fulfilling an order

  • Legitimate interests, such as improving our services or preventing fraud

  • Consent, where you have opted in to specific uses, such as newsletters

  • Compliance with legal obligations

Your data may be processed or stored in countries outside Europe, including Canada and the United States. We take reasonable measures to ensure that appropriate safeguards are in place for such transfers.


2.4 Cookies and Similar Technologies

We use cookies and similar technologies to provide core functionality, enhance user experience, and measure performance. You can manage your cookie preferences through your browser or consent tools, noting that disabling certain cookies may affect website functionality.


2.5 Your Rights

If you are a European resident, you have rights including:

  • Right to be informed

  • Right of access

  • Right to rectification

  • Right to erasure

  • Right to restrict processing

  • Right to data portability

  • Right to object

  • Rights related to automated decision-making and profiling

To exercise these rights, contact us at info@oatey.in. We may need to verify your identity before we can act on your request.


2.6 Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for their content or privacy practices and encourage you to review their privacy policies before providing any personal data.


2.7 Information Security and Retention

We use reasonable administrative, technical, and physical safeguards to protect your data against unauthorized access, use, or disclosure. While we strive to secure your data, no method of transmission or storage is entirely secure.
We retain personal data only as long as necessary for the purposes outlined in this Policy or as required by law. When data is no longer needed, we will take reasonable steps to delete or anonymise it securely.


2.8 Legal Disclosure

We may disclose your information if required by law or when we believe in good faith that such disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government or regulatory request.


2.9 Contact for Privacy Matters

For any questions about this Privacy Policy or your personal data, you may contact us at:
info@oatey.in